Incense Australia
We have been supplying the best quality Indian incense in Australia since 2000 at prices that offer excellent savings. We specialise in products of unsurpassed quality made using all natural plant materials (dhoop) from internationally known and respected Indian manufacturers such as B. V. Aswathiah & Bros. (Nandi brand), Shrinivas Sugandhalaya Satya SAI BABA (Nag Champa Agarbatti), Hem Corporation (Hem brand), Padmini (Spiritual Guide etc), Goloka (Nag Champa & masala), Krishan Products and Amber Aromatics (Sital).

GST
For Australian customers - our listed prices include GST which is itemised separately on your tax invoice.
For International customers - the GST (goods and services tax) is removed when items are added to your shopping cart.

Our Mission
Customer service and satisfaction are a priority and we want you to have an easy and trouble free experience shopping with us on-line. If you have any questions about an order or our any of our products please e-mail us at info@incenseaustralia.com.au and we will get back to you within 24 hours or you can telephone us during business hours (Australian E.S.T.) on 02 6772 9106

Payment Options
Incense Australia will accept payment by Mastercard, Visa, Money order, Cheque or Direct Bank Transfer. You will be given our banking details if you select Bank Transfer as your preferred payment option on your order. Mail orders should be posted to: Incense Australia, PO Box 4072, Armidale NSW 2350, Australia. Please allow for clearance of cheques.
For Australian customers the GST is added when items are placed in your shopping cart.

Postage
Orders are dispatched within 24 hours of receipt of payment. We use Australia Post or a courier service for deliveries within Australia. Rates are automatically calculated using standard parcel rates. Deliveries to all destinations outside Australia are calculated using Australia Post current schedule of charges and will be shown on your invoice.

Insurance
We can register and insure deliveries within Australia on request. Registered post is available in the shopping cart and insurance can be arranged by contacting us. Goods posted but not received within Australia may be subject to a claim for compensation at the discretion of Australia Post.
If you are ordering goods for delivery outside Australia you are strongly advised to insure your goods against loss in transit. In the event of an uninsured loss we will provide you with the shipping and Customs documentation and request Australia Post investigate any claim made but cannot be held responsible for goods lost in transit.
Incense Australia will not be responsible for any uninsured goods ordered and not received, both within Australia and overseas.

Return Policy
Our products come with a 100% unconditional guarantee. Our confidence in the high quality of our incense products enables us to offer this guarantee which has been in place since 2000. Your satisfaction with the items we sell is 100% guaranteed. If you are dissatisfied for any reason, return the item in undamaged condition for a full refund.